First, please try closing the game (but do not uninstall / remove it from your device). Then open it again and see if the purchase was delivered.

Then, try waiting up to 30 minutes to see if the purchase is delivered with a delay.

If these steps do not help, please contact our support team directly either via the in-game Settings menu or via email to community@idlebanktycoon.com.

When contacting our support, please send a full description of the problem, any troubleshooting you already tried, and the following information:

- Include a transaction ID (if you paid on Google Play Store) or a screenshot of the iTunes receipt (if you paid on iTunes). Please cover up any unnecessary personal information.
- Your Player ID by using the “Tap to copy Player ID” at the bottom of the game Settings menu.