This is likely because of a savegame syncing issue - please try the following steps:

• Check that you are connected to a strong and stable internet provider

  • Please use wi-fi and not mobile data

  • Please try with a secure internet connection instead of a public one

• Check to see if the game has given you any kind of error message, for example “Error 1”. If it has, please check this FAQ for the error code you saw and follow the instructions there

• Check the in-game Settings menu to make sure your Google Play Games or Game Center shows green and “Connected”

  • If it does, and you still do not see your Keys, please contact Support as described below

  • If it is red and “Disconnected”, please tap the red button and follow the instructions to reconnect

    • If prompted to load “local” or “cloud”, please select “cloud”

    • If you still do not see your Keys once you have a green “Connected” button, or if you have lost anything else during the connection, please contact Support as described below

If these steps do not help, please contact our Support team directly either:

• via the in-game Settings menu; please send a full description of the problem and include your Player ID by using the “Tap to copy Player ID” at the bottom of the game Settings menu

• or via email to community@idleminertycoon.com; please send a full description of the problem and include your Player ID by using the “Tap to copy Player ID” at the bottom of the game Settings menu