Why has my mine been reset but I still have all my Cash?

You most likely used the game's "Prestige" feature. This will reset your mine so you play it from the beginning, but it will have a much hig...

The barrier I am unlocking / my Daily Deals refresh says it will take 30 days or more! What happened?

Please contact us directly via the in-game settings or at community@idleminertycoon.com, we will take a closer look into it!

Why did I have to pay twice to unlock a barrier and get a new mine shaft?

While working your way down the mine, you sometimes have to first pay to unlock the “barrier” that is blocking the way. After this is done y...

Why are there no ads available, how can I watch them?

When no ads are available, please try waiting for 15 seconds. If after 15 seconds there are still no ads, we would recommend resetting your ...

Error 1

If you have seen Error 1, please try the following:on iOS: Please go into your App Store, and if you see a popup asking you to enter your cr...

The elevator won’t go down. Why?

You need to upgrade your elevator so it can carry more resources :) Then it will collect from more mine shafts.

Why can’t I collect my Expedition rewards?

This is likely because of an internet issue - please try the following steps:Check that you are connected to a strong and stable internet pr...

How do I turn off the music / sound of the game?

If you want to turn off the sounds in the game, please look for a cog icon on the top-right corner and tap on it. Please then tap on the "So...

Earn Super Cash island - It has been over 2 days, but rewards haven't arrived?

RewardsRewards are sometimes credited to your account individually, sometimes together with other rewardse.g. if you complete three tasks, e...

Why can't I enter the game?

If you are not able to enter the game, please make sure to update it to the latest version. You can check the Idle Miner Tycoon page on...

I've lost my in-game friends!

If your in-game friends are no longer showing, first check your in-game connection to Google Play Games (Android) or Game Center (iOS).Go to...

Error Code 2, Error Code 40, Error Code 50

To solve the Error 50 or Error 40 connection issue, please first:1.) Restart your router2.) Restart your device3.) If you're using mobile da...

Error 50 in Mainland

To solve a persistent Error 50 in Mainland, please try the following: 1. Go into the Super Manager menu (or Equipment or Briefcase or E...

How do I fix my time/date issues?

If your game time or date is out of sync with the server time, you can run into issues. For example:Not seeing the current Event MineNot see...